Found Description
Role Overview
Product: MC PROFESSIONAL
Responsibilities
- Build and maintain respectful and collaborative relationships with clients through responsiveness, expertise and awesome customer service
- Learn the inner workings of a member‑management SaaS platform
- Troubleshoot and resolve client reported issues
- Train clients on how to best use a highly configurable platform
- Provide reporting to clients on the status of support cases
- Work with the Product Development team to address bugs and advance the product
Qualifications
- Strong technical skills with MS Word, PowerPoint, Excel, and MS Outlook
- Experience with HTML and CSS
- Excellent communication skills (both verbal and written)
- Ability to work well in a team environment and collaborate with all levels of staff
- Capability to manage up and escalation as needed depending on the situation
- Prior ...
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