Customer Support / Service - Asst Manager

Responsibilities

• Lead the Customer Care team to deliver excellent service and drive customer engagement in support of business growth.
• Own end-to-end order management — orders, enquiries, and complaints — ensuring timely resolution and OTIF (On-Time-In-Full) performance.
• Develop and improve customer service policies, procedures, and departmental KPIs, aligning execution with company strategy.
• Coordinate cross-functionally with Supply Chain, Production, Logistics, and Quality to ensure seamless order fulfilment and resolve disruptions/shipment delays.
• Drive continuous improvement and reporting — analysing performance data, leading digitalisation/ERP initiatives, and presenting insights in management reviews.

Requirements

• Bachelor's/Master's in Engineering, Supply Chain, Business, or related field, with 8+ years in Customer Service/Customer Care/Order Management (manufacturing environment prefer...