Customer Support & Retention Representative

Requirements

• We’re looking for someone who can hit the ground running in June or July 2026, helping us prep before our busiest time of year kicks off
• You’ll have a genuine passion and desire to help people, and ability to handle complex and challenging customer queries
• You’ll have excellent communication skills, written and verbal, and an ability to work well under pressure
• You’re highly organised and can demonstrate your attention to detail
• You’re motivated and ambitious. You are capable of learning and adapting in a fast changing startup environment
• You are skilled at turning a no into a yes. You know how to actively listen to a customer’s reasons for wanting to cancel, unpack their frustrations, and confidently present solutions or alternative options to save the account
• Prior experience in a busy, multi-channel customer facing or Sales role is a bonus, but not required

What the job in...