Customer Support Representative (Zacatecas)

We are seeking a dynamic and customer-focused individual to join our team as an English and Spanish Customer Support Representative. This role will involve providing exceptional support to our English and French-speaking customers, resolving inquiries, and ensuring a positive customer experience.

Responsibilities

• Provide accurate information regarding products, services, policies, and procedures.
• Handle and resolve customer complaints, escalating issues as necessary to ensure timely resolution.
• Assist customers with order placement, tracking, cancellations, and returns.
• Troubleshoot technical issues and provide basic technical support to customers.
• Document all interactions and transactions accurately in the CRM system.
• Collaborate with other departments such as Sales, Marketing, and Operations to ensure seamless customer service delivery.
• Identify opportunities for process improvement and contribute to en...