Customer Support Representative

**Customer Support Representative**:
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology?
If yes, we are looking for you!
Join our team!
We are looking to establish a new Customer Support Team based in Mexico City that will focus on providing a quality product support service to customers of Confirmation, part of Thomson Reuters.
**_The team will provide support to customers globally.
These positions will operate on the following shift pattern (Monday to Friday): 8am-5pm CST_**
**About the Role**
In this opportunity as a **Customer Support Representative**,** you will:
- Concisely and accurately document support request information in client relationship management system (Salesforce), paying particular attention to problem description, resolution, linking cases to the right contact and follow up action
- Ensure, where appropriate, information gained from ...