Customer Support Representative Wit Swedish (Barcelona)

In collaboration we are working with a leading Outsourcing/BPO company that is looking to recruit a Swedish speaking Customer Support Representative for their Barcelona office.

Location: Barcelona, Spain

Employment type: Full-time

Work model: on-site.

DUTIES AND RESPONSIBILITIES

• Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
• Escalate any potential service issues to the senior team members, as needed.
• Adhere to all project processes and procedures
• Ensure compliance with the contractual SLA
• Provide coverage for other Agents in their absence, whether within the same team or across different teams
• Collaborate with the team on specific projects, when requested
• Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
• Participate in regular team meetings
• Perform add...