Customer Support Representative, Web Site Administrator and Product Testing Specialist

Impatica, Inc.

ottawa, on, Canada Full-time July 09, 2026

Found Description

Customer Support Representative will ensure that customers and prospects receive outstanding support and services by:

joining the Global Customer Support group, reporting to the Director of Customer Support;
maintaining in-depth knowledge of Impatica and related products;
providing high quality telephone and e-mail customer support directly to customers, prospects and partners;
troubleshooting specific problem situations as identified through escalation policies and procedures;
ensuring timely, professional responses to customer inquiries and accurately documenting and tracking all customer interactions;
providing product training as required to customers, partners and staff.

Web Site Administrator will be responsible for:

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