Customer Support Representative (STR Property Management)

Customer Support Representative (STR Property Management)

We are looking for a Customer Support Representative to deliver exceptional service to guests staying at our clients' short-term rental properties across the United States. You will be responsible for assisting guests throughout their stay by addressing inquiries, resolving concerns, and coordinating with internal teams to ensure a positive guest experience.

Key Responsibilities

• Handle guest communications through calls, emails, and messaging systems.
• Assist guests before, during, and after their reservations.
• Resolve complaints professionally and efficiently.
• Coordinate with operations teams regarding maintenance and housekeeping requests.
• Monitor reservations and booking updates on OTA platforms.
• Document interactions accurately in company systems.
• Follow established procedures and service standards.
• Ensure high levels...