Customer Support Representative

Job Summary
We are seeking a customer-focused and proactive Customer Support Representative to provide exceptional service to our customers. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience through various communication channels, including phone, email, chat, and social media.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, and other support channels.
Resolve customer complaints and provide appropriate solutions within established timelines.
Maintain accurate records of customer interactions in the CRM system.
Escalate complex issues to the appropriate departments when necessary.
Provide product and service information to customers.
Follow up with customers to ensure issues are fully resolved.
Meet or exceed customer satisfaction (CSAT), response time, and productivity targets.
Collaborate with internal teams to improve customer experience.
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