Customer Support Representative (m,f) Dutch : Telecommunications / internet

Start: or Work model: On-Site/hybrid model possible (23 days per week on-site, depending on performance) Employment type: Full-time DUTIES AND RESPONSIBILITIES: Handle inbound customer inquiries via phone, chat, and email channels Support customers with mobile, internet, and TV-related questions and issues Assist with SIM card activation, mobile data setup, and account-related requests Guide customers through TV box installation and home internet setup processes Troubleshoot basic technical issues and provide effective solutions Deliver professional, customer-focused, and solution-oriented support Identify cross-selling and upselling opportunities when appropriate Maintain accurate customer records and interaction notes Collaborate with colleagues and internal teams to ensure high-quality customer service Meet service quality, productivity, and customer satisfaction targets. REQUIREMENTS: Native-level Dutch (C2), English at B1 level or higher Strong communication and customer servi...