Customer Support Representative (German)

Customer Support Representative (German)

You are fluent in German and passionate about delivering great customer service. Join our international team as a Customer Support Advisor, working remotely from anywhere in Portugal.

You’ll be the first point of contact for customers — a true brand ambassador ensuring a smooth and positive experience every time.

Your Role:

You’ll support customers via social media, chat, phone, and email with inquiries about subscriptions, invoicing, and technical issues. You’ll troubleshoot, find solutions, and make sure every customer feels valued and supported.

Key Responsibilities:

• Address customer needs with enthusiasm and professionalism
• Troubleshoot issues and provide accurate solutions
• Support account management and software functionality
• Deliver timely, precise responses
• Keep detailed records of customer interactions

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