Customer Support Representative - Farsi

Role Overview

Our valued partner is seeking a Customer Support Representative (Farsi & English) to deliver exceptional customer service across a multilingual support environment. This role is responsible for assisting customers through inbound and outbound phone interactions, resolving inquiries, documenting customer cases, and ensuring a seamless customer experience across every touchpoint.

The successful candidate will primarily support English‑speaking customers while also providing assistance to Farsi‑speaking customers as needed. Working as part of a global customer support team, you will serve as a trusted point of contact by delivering timely resolutions, navigating multiple systems, and maintaining a high standard of professionalism and empathy throughout every interaction.

Success in this position requires excellent communication skills, confidence in handling high call volumes, strong problem‑solving abilities, and the flexibility to wo...