Customer Support Representative (España)

Responsibilities

1. Responsible for the operation and management of the customer interaction channels, such as service hotlines, emails, ZOOMLINK, social media, etc., providing professional and timely customer service and support.
2. Responsible for answering customer inquiries with accurate information about ZOOMLION products, technologies, after‑sales services, etc. Responsible for registering all kinds of customer requests/inquiries, including but not limited to service orders, complaint processes, consultation processes, and similar activities.
3. Responsible for customer callbacks and satisfaction surveys, contacting customers to obtain feedback and opinions via methods such as calling, sending email, online chat, and on‑site, recording the callback details and customer feedback in the system.
4. Responsible for monitoring and pushing the service process, maintaining close communication with customers and the product line service team, reminding ...