Customer Support Representative (English and

We are seeking a dynamic and customer-focused individual to join our team as an **English and Spanish Customer Support Representative**. This role will involve providing exceptional support to our English and French-speaking customers, resolving inquiries, and ensuring a positive customer experience.
**Responsibilities**:
- Provide accurate information regarding products, services, policies, and procedures.
- Handle and resolve customer complaints, escalating issues as necessary to ensure timely resolution.
- Assist customers with order placement, tracking, cancellations, and returns.
- Troubleshoot technical issues and provide basic technical support to customers.
- Document all interactions and transactions accurately in the CRM system.
- Collaborate with other departments such as Sales, Marketing, and Operations to ensure seamless customer service delivery.
- Identify opportunities for process improvement and contribute to enhancing the overall customer exper...