Customer Support - Quality Control

Job Overview

OPENLANE US is an online B2B automobile auction company that allows car dealers in the U.S. to buy and sell cars among each other through an online auction. We are an innovative, technology‑driven company that is transforming the wholesale automobile business.

Responsibilities and Duties

• Help with a variety of back‑office tasks.
• Perform quality reviews on vehicle condition reports before posting them in the auctions.
• Review AutoCheck History, verify vehicle's actual mileage, trim level, frame damage, engine, and interior/exterior damages to ensure alignment with what OPENLANE auction covers and avoid arbitrations.
• Manage the open tab queue on the BossSite and ensure pending inspections are updated promptly.
• Communicate with onshore partners, Regional Operation Manager (ROM), Market Sales Manager (MSM), and Franchise Account Executive (FAE)/Indy Rep Account Owner on a regular basis.

Quali...