Customer Support Operations Supervisor

OverviewThe firm, established in ****, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.PositionCustomer Support Operations SupervisorIndustryLogistic CompanyWorking ScheduleMonday to FridaySalaryPhp25,000-Php35,000BenefitsHMO13th Month PayRequirementsBachelor's degree holderWith at least 3-5 years of experience as Customer Support SupervisorCan attend face to face interviewCan start as soon as possibleJob ResponsibilitiesManages daily back-office customer service operations, addressing client inquiries through email and phoneEnsures responses to customer requests are timely, accurate, and professionalProvides coaching, training, and support to customer service staff to enhance performance and service qualityGenerates reports on inquiry volumes, resolution times, customer feedback, and overall team performanceServes as the main point of contact for escalated back-office...