Customer Support Officer

Primary Details

Time Type: Full time | Worker Type: Employee

Perform receipting, cash application and customer account maintenance activities, including any required post-processing and follow-up activities. Responsible for the day-to-day maintenance of workload distribution (e.g., email and query management).

Primary Responsibilities

• Ensure compliance with QBE policies, procedures and relevant legislations.
• Take ownership of the ledger and ensure that all avenues are explored to collect any outstanding debt.
• Ensure all payments are made on a timely basis and are accurate to maintain the reputation of QBE.
• Build and maintain good working relationships with both external and internal stakeholders.
• Processing basic and routine functions related to Accounts Receivable (Credit Control) duties, including cash application, active monitoring of outstanding customer balances, supporting collections activities and pr...