Found Description
Join our dynamic team and become a vital part of a leading provider in the outside school hours care space. At TheirCare, we're not just about before and after school care; we're about enriching communities and providing meaningful support to families.
We're on the lookout for a new Customer Support Officer to join our team at our Head Office in Glen Iris.
About the Role
This isn't your average customer service job. As a Customer Support Officer, you'll be in the administrative engine room, ensuring every family and school community we work with feels valued and supported.
Your day-to-day will be a mix of:
- Inbound and occasional outbound phone support, answering questions and solving problems with a positive and empathetic approach.
- Handling everything from bookings and account administration to billing inquiries.
- Supporting business operations with administrative reporting and other ad-hoc duties.
We h...