Customer Support Officer at Manulife

Be a part of Manulife in Cagayan De Oro as a Customer Support Officer. This hybrid position involves resolving customer inquiries and ensuring accuracy in service transactions.
As a Customer Support Officer, you'll engage with clients directly, handling walk-in requests and email communications efficiently. The role is pivotal for managing customer satisfaction while adhering to established service levels and improving internal processes. Utilization of your organizational and multitasking abilities is key in this fast-paced hybrid role, as you will also work closely with various teams to resolve issues swiftly.
Key Responsibilities:
• Monitor and manage service workflow effectively
• Validate and update customer information
• Conduct quality control on data entries
• Research discrepancies in integrity reports
• Process daily customer reporting accurately
Requirements:
• 2 years of experience in customer service preferred
• High accuracy and attention to ...