Found Description
We have an incredible opportunity for a Customer Support Specialist**Responsibilities**:- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with internal teams.
**Requirements**:- Highly proficient in spoken and written English.
- Experience as a Customer Support Specialist or similar CS role.
- Proficiency using PC and Mac systems and other mobile operating systems.
- Knowledge of customer service principles and practices.
- Critical thinking skills.
- E...