Found Description
The Role
Apollo.io seeks a Product Advocate to deliver exceptional customer experiences through deep product expertise and strong communication skills. The role troubleshoots and resolves customer issues, optimizes support processes, and contributes to Apollo’s values-driven culture. Collaboration across teams ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement.
Location: Metro Manila, Philippines. Full English fluency required.
Responsibilities
- Handle customer inquiries via digital and voice channels in our CRM, providing technical and product support.
- Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
- Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
- Validate workflows with peers and identify patterns in customer feedback to inf...