Found Description
The Customer Support Manager leads the customer support department, ensuring superior service delivery and high customer satisfaction. This role involves managing daily operations, developing effective support strategies, and fostering a productive team environment. The Customer Support Manager is responsible for both the performance of the support team and the continuous improvement of support processes to align with organizational goals.
Job responsibilities:
- Platform and account support for AdQuick Suppliers and Agency users as well as platform superusers.
- Complete lifecycle for media owner and agency onboarding - setup, prep work, onboarding sessions, maintenance calls
- Office hours support for ad hoc user troubleshooting.
- Prioritizing user product asks and relaying to product team in weekly meeting.
- Fielding and prioritizing platform bugs/fixes to engineering via our support/ticketing system.