Found Description
Lead the Customer Support team at Nestmed, making a real impact in healthcare with our AI platform. This hands-on management role emphasizes team development and technical resolution.
In this managerial position at Nestmed, you will oversee a team of Technical Customer Support Specialists while serving as the technical escalation point for complex issues. You'll shape performance expectations, develop processes, and foster a culture that values accountability while driving high-quality support for thousands of clinicians.
Key Responsibilities: • Manage and coach Technical Customer Support Specialists • Develop and maintain support processes and standards • Implement team performance metrics and KPIs • Address escalated tickets requiring in-depth technical investigation • Collaborate with cross-functional teams for improved client experiences
Requirements: • 5+ years in customer or technical support, with 2 years in management • Proven ability in developing a ...
In this managerial position at Nestmed, you will oversee a team of Technical Customer Support Specialists while serving as the technical escalation point for complex issues. You'll shape performance expectations, develop processes, and foster a culture that values accountability while driving high-quality support for thousands of clinicians.
Key Responsibilities: • Manage and coach Technical Customer Support Specialists • Develop and maintain support processes and standards • Implement team performance metrics and KPIs • Address escalated tickets requiring in-depth technical investigation • Collaborate with cross-functional teams for improved client experiences
Requirements: • 5+ years in customer or technical support, with 2 years in management • Proven ability in developing a ...
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