Customer Support

To provide excellent customer service through first line support to our customers as well as validating and managing customer data.

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Key responsibilities
Validations

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• Build a rapport and strong relationship with customers by offering support and advice throughout the onboarding and validation process.
  
• Validate online questionnaires with close attention to detail and reference to standard processes and procedures.
  
• Accurately log and update customer records on the status of their questionnaires.
  
• Advising and processing fee payments for new and renewing customers.
  
• Proficient user of validation process within our business system.
  
• Identify ways in which processes and procedures can be streamlined and made more efficient...