Found Description
Job Overview We are looking for a proactive and customer-focused E-commerce Executive to manage and resolve customer queries across multiple channels. The ideal candidate will be fluent in multiple languages to communicate effectively with a diverse customer base. Key Responsibilities Handle customer inquiries via email, chat, phone, and social media in a timely and professional manner Resolve product, order, payment, delivery, and return-related queries efficiently Provide accurate information about products, services, and company policies Escalate complex issues to relevant teams and ensure timely follow-up Maintain records of customer interactions Collaborate with logistics, warehouse, and technical teams to resolve concerns and queries Able to handle escalations and resolve all customer queries with good CSAT scores Required Skills & Qualifications Bachelor’s degree in any field (preferred) 5- 7 years of industry experience Proven experience in e-commerce, customer support, or a si...