Customer Support for Travel Account

Role & Responsibilities

• Provide timely, accurate, and empathetic customer support across phone, email, and chat for global travel accounts—including flight, hotel, and package bookings.
• Resolve customer inquiries and complaints related to booking changes, cancellations, payments, itineraries, and loyalty programs with speed and compliance.
• Document interactions, elevate complex cases, and collaborate with internal departments to ensure service continuity and process improvement.
• Participate in ongoing training on new destinations, policies, and system updates to stay ahead of evolving customer needs.

Skills & Qualifications

Must-Have

• With 6 months customer service experience
• Fluent English communication (written & spoken)
• Experience in travel, hospitality, or customer service support
• Ability to multitask across channels under pressure
• Strong problem-solv...