Customer Support for Travel Account

Responsibilities

• Provide timely, accurate, and empathetic customer support across phone, email, and chat for global travel accounts—including flight, hotel, and package bookings.
• Resolve customer inquiries and complaints related to booking changes, cancellations, payments, itineraries, and loyalty programs with speed and compliance.
• Document interactions, escalated complex cases, and collaborate with internal departments to ensure service continuity and process improvement.
• Participate in ongoing training on new destinations, policies, and system updates to stay ahead of evolving customer needs.

Must‑Have Skills & Qualifications

• With 6 months customer service experience.
• Fluent English communication (written & spoken).
• Experience in travel, hospitality, or customer service support.
• Ability to multitask across channels under pressure.
• Strong problem‑solving and conflict resolut...