Customer Support for Telco Account

Are you passionate about providing excellent customer service and resolving customer queries efficiently? We seeking a talented Customer Support Telco Account to join our dynamic team in Cagayan de Oro, Misamis Oriental. In this full-time role, you will be responsible for handling inbound customer inquiries and providing technical support to our clients in the telecommunications industry.



What you'll be doing



Respond to customer inquiries via phone, email, and chat, providing prompt and courteous service

Troubleshoot and resolve a wide range of technical issues related to our telecommunication products and services

Accurately document customer interactions and maintain detailed records of resolutions

Identify and escalate complex issues to the appropriate team or subject matter experts

Proactively suggest process improvements and identify opportunities to enhance the customer experience

Contribute to the continuous train...