Customer Support for Healthcare Account

As a Customer Support for Healthcare Account, you will be the primary point of contact for our healthcare clients, delivering exceptional service and support. This is a full-time position based in Davao City, Davao del Sur.

What you'll be doing

• Respond to inbound customer inquiries via phone, email, and chat, providing timely and accurate information
• Troubleshoot and resolve customer issues efficiently, ensuring a positive customer experience
• Maintain detailed records of all customer interactions and follow up as needed
• Collaborate with cross-functional teams to identify and implement process improvements
• Actively participate in team meetings and training sessions to continuously develop your skills

What we're looking for

• Strong communication and interpersonal skills with the ability to build rapport with customers
• Excellent problem-solving and critical thinking abilities to ...