Customer Support Executive – Voice Process + Upselling-Teleperformance

Job Title:

Customer Support Executive – Voice Process + Upselling
Company:

Teleperformance
Location:

Gurgaon – Downtown
Shift:

Night Shift (6:30 PM onwards)
Transportation:

Both-side cab facility provided

Job Summary
Teleperformance is looking for dynamic and customer-focused professionals for the Voice Process team. The role involves handling customer interactions, resolving queries efficiently, and identifying opportunities to upsell products and services while delivering an excellent customer experience.

Key Responsibilities
Handle inbound and/or outbound customer calls professionally.
Resolve customer queries, concerns, and complaints in a timely manner.
Deliver exceptional customer service and maintain high customer satisfaction levels.
Identify customer needs and recommend relevant products or services.
Achieve upselling and cross-selling targets as assigned.
Accurately document custom...