Found Description
Company Description:
At Adnova, we’re redefining how performance marketing and creative teams work. Our platform empowers brands and agencies with the full-stack creative workflow—from inspiration and competitive research to creative briefing, storage, and performance analysis—all in one place.
We are looking for a
Customer Support Executive
who is customer-obsessed, detail-oriented, and comfortable working in the US shift. You will be the first point of contact for our customers, helping them resolve issues, understand the product better, and have a great experience with our SaaS platform.
This role is critical to ensuring customer satisfaction, retention, and long-term success.
Key Responsibilities:
Respond to customer queries via
email, chat, and support tickets
in a timely and professional manner
Troubleshoot product issues and provide clear, step-by-step solutions
Guide users on product features...
At Adnova, we’re redefining how performance marketing and creative teams work. Our platform empowers brands and agencies with the full-stack creative workflow—from inspiration and competitive research to creative briefing, storage, and performance analysis—all in one place.
We are looking for a
Customer Support Executive
who is customer-obsessed, detail-oriented, and comfortable working in the US shift. You will be the first point of contact for our customers, helping them resolve issues, understand the product better, and have a great experience with our SaaS platform.
This role is critical to ensuring customer satisfaction, retention, and long-term success.
Key Responsibilities:
Respond to customer queries via
email, chat, and support tickets
in a timely and professional manner
Troubleshoot product issues and provide clear, step-by-step solutions
Guide users on product features...
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