Customer Support Executive

Role Purpose The role is of customer engagement for solar products by delivering excellent customer service, conducting product demonstrations, and building strong customer relationships to ensure business growth. Roles and Responsibilities 1. Customer Service & Support Provide excellent customer service during the sales and post-sales process. Assist customers with installation and troubleshooting of inverters. Address customer queries and ensure timely resolution. 2. Customer Relationship Management Maintain strong relationships with existing customers. Follow up on inquiries and ensure customer satisfaction. Manage customer interactions and prioritize key accounts for retention. 3. Employee Product Demonstration & Training Conduct product demonstrations and client training sessions. Educate customers on product features and benefits. Customize product presentations based on customer requirements. 4. Coordination & Execution Work closely with internal teams to ensure smooth sales ope...