Found Description
Customer Support Executive
Role Overview
This role sits within the Customer Operations/Commercial function and is focused on direct engagement with the player base. The position involves managing day-to-day user communications, resolving incidents, supporting account-related activities, and promoting campaigns designed to drive engagement and retention.
This is a hands-on, high-volume operational role, ideally suited to candidates with experience in call centers, customer support environments, or gaming customer operations.
Key Responsibilities
- Proactively contact users through outbound calls and other outreach channels
- Communicate promotions, campaigns, and special offers to customers
- Resolve customer incidents, queries, and support tickets efficiently
- Support account activations, verifications, and related processes
- Mana...