Found Description
Job description
A regional language voice process executive answers customer queries, resolves issues, and provides information in a regional language. They may also perform data entry and escalate complex issues to supervisors.
Responsibilities
·Answer customer queries : Respond to customer calls, emails, or chats
·Resolve issues : Provide solutions to customer complaints or problems with products or services
·Maintain records : Keep track of customer interactions and transactions
·Follow protocols : Adhere to company scripts, procedures, and standards
·Provide information : Help customers with product details, usage, and troubleshooting
·Meet targets : Achieve daily, weekly, or monthly goals for call handling time or customer satisfaction
·Escalate issues : Transfer unresolved or critical concerns to supervisors or higher-level support
Skills Ef...