Found Description
The Global Support Executive (GSE) is responsible for delivering exceptional customer support through multiple channels, including inbound and outbound calls, email, live chat, and face-to-face interactions. This role involves resolving product and service enquiries efficiently, providing solutions with professionalism, and serving as a liaison between customers and QNet/QI Group.
Key Responsibilities
- Manage customer interactions via phone (inbound and outbound), email, live chat, and walk-ins when required.
- Process enquiries related to KYC, product delivery, refunds, account information, updates, product changes, and other support requests.
- Provide accurate information, options, and solutions to address customer needs.
- Resolve issues by identifying the concern, determining the root cause, proposing solutions, and ensuring timely follow-up until closure.
- Escalate complex cases or complaints to the Supervisor/...