Found Description
Designation: Customer Support & Onboarding Executive
Experience: 2-4 years
Location: Colaba, Mumbai
Industry: Supply Chain/ Import & Export
Position Overview:
We are looking for a dynamic and customer-focused Customer Support Executive to join our team. This role blends customer support, client onboarding, and lead conversion, making it ideal for someone who enjoys interacting with customers and driving engagement.
Key Responsibilities :
1. Handle queries from existing clients via calls, WhatsApp and email
2. Onboarding new clients by explaining our order and shipping process in a clear and professional manner
3. Follow up with leads from social media inquiries and convert them into active clients
4. Conduct cold-calling to convert potential clients
5. Conduct follow-ups and maintain strong client relationships
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