Customer Support Executive

We are looking for a Customer Support Executive (Inbound) to join our dynamic support team. The ideal candidate will be responsible for handling incoming calls, resolving customer queries efficiently, and ensuring a high level of customer satisfaction.
Key Responsibilities:
Handle incoming customer calls in a professional and courteous manner.
Listen actively to customer concerns and provide accurate information or solutions.
Resolve issues or escalate them to relevant departments when necessary.
Maintain detailed records of interactions in the CRM system.
Follow up with customers to ensure their issues are fully resolved.
Meet performance metrics related to call handling, response time, and customer satisfaction.
Stay updated on company products, services, and policies.
Requirements:
Proven experience in a call center or customer service environment (inbound preferred).
Excellent verbal communication and active listening skills.
Ability ...