Customer Support Executive

Identify customer needs and offer relevant information about products and services to assist in decision-making.
Resolve product or service problems by clarifying issues, researching answers, and coordinating with relevant departments.
Document all customer interactions and transactions thoroughly to maintain comprehensive records for future reference.
Follow up with customers to ensure their issues are resolved and to foster ongoing customer satisfaction.
Maintain knowledge of company products, services, policies, and procedures to provide accurate information.
Handle multiple customer requests simultaneously while maintaining professionalism and attention to detail.
Escalate complex issues to higher-level support or management when necessary while ensuring clear communication.
Work Location: In person