Found Description
Customer Support Executive Office Location: Gurugram, Haryana ( On-site working) Contact Person: HR Nilaya, or share your resume with & Interview Mode - Face to Face only (No Virtual rounds) Working days- 6 days working with a roster off Languages Preferred - English Salary- 2.5 - 4 LPA Job description PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction . Key Responsibilities: Handle inbound and outbound calls to address customer queries and concern. Provide accurate information regarding insurance policies, premium calculations, and policy status. Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up. Maintain customer records by updating information in the CRM system. Ensure customer satisfaction through professiona...