Found Description
Hiring: Customer Support Executive (After-Sales)
Dubai, UAE
We are looking for a proactive and customer-focused Customer Support Executive to manage after-sales support activities and ensure an excellent customer experience.
Key Responsibilities
- Serve as the primary point of contact for after-sales inquiries, product requests, and customer complaints.
- Respond to customer queries via phone, email, and social media in a timely and professional manner.
- Provide basic troubleshooting support relating to products, warranties, maintenance, and services.
- Log and maintain customer interactions, issues, and service requests within the CRM system.
- Coordinate with technical and service teams to resolve customer concerns and elevate complex cases when required.
- Follow up with customers to ensure satisfaction and coordinate machine collections and scrap list activities.
- Monitor service...