Found Description
Effectively managing the company chats, E-mails and calls
- Identifying and assessing customer’s needs to achieve satisfaction
- Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and
Portal -Offer support to the lead/client within the specified time frame
- Updating CRM and keeping records of all communications and action taken
- Interact with other departments to solve inquires raised by clients that requires further investigation by
sending tasks
- Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
**Requirements**:
- Work independently and in teams
- Follow standard processes and procedures. Requirements
- Proven customer support experience
- Experience/background in Forex and the Financial Market is a plus
- Excellent command of the English and Spanish languages, both verbal and written
- Proficiency in the use of Microsoft Office Word, Excel, Outlo...
- Identifying and assessing customer’s needs to achieve satisfaction
- Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and
Portal -Offer support to the lead/client within the specified time frame
- Updating CRM and keeping records of all communications and action taken
- Interact with other departments to solve inquires raised by clients that requires further investigation by
sending tasks
- Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
**Requirements**:
- Work independently and in teams
- Follow standard processes and procedures. Requirements
- Proven customer support experience
- Experience/background in Forex and the Financial Market is a plus
- Excellent command of the English and Spanish languages, both verbal and written
- Proficiency in the use of Microsoft Office Word, Excel, Outlo...