Found Description
Customer Support Executive (Voice & Chat Process)
Location: Bangalore (In-Office Role)
Experience: 0–2 Years
What You'll Do
- Support customers through voice calls, chat, and email channels.
- Resolve customer queries with empathy, accuracy, and efficiency.
- Manage customer tickets and collaborate with internal teams to ensure timely resolutions.
- Deliver an exceptional customer experience while meeting defined SLAs.
- Contribute ideas to improve customer satisfaction and internal processes.
What We're Looking For
- 6 months–2 years of experience in customer support, customer success, or any customer-facing role.
- Strong verbal and written communication skills in English.
- Proficiency in Hindi, Tamil, Telugu, Malayalam or Kannada will be preferred.