Found Description
Overview
Employment Type: Full-time
Working Arrangement: Hybrid | Rotational shifts
Company Overview: We are forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide.
You will
- Provide customer service to clients via live chat, phone call, and email
- Keep clients updated on the status of their requests, providing clear and concise communication
- Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution
- Ensure compliance with market-specific regulatory requirements
- Verify documents submitted by clients within specific regions while adhering to regulatory requirements
- Prepare and interpret reports and documentation
- ...
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