Customer Support Engineer

Job Overview
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Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated Customer Support Engineer to join our team and provide exceptional support to our customers in the European market.

Your Day‑to‑Day Responsibilities

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• Become a subject matter expert on Zoho’s suite of business applications, mastering their features, configurations, and integration capabilities.
  
• Serve as a trusted technical advisor for our Spanish‑speaking customers via phone, chat, and email, providing in‑depth troubleshooting and solution guidance.
  
• Collaborate with cross‑functional teams to investigate complex technical scenarios, reproduce issues, and drive timely resolutions.
  
• Assist customers in configuring integrations and a...