Found Description
CUSTOMER SUPPORT ENGINEER
Location: Remote (India preferred) | Type: Full-time | Compensation: ₹7–12 LPA + benefits
WHAT THIS ROLE ACTUALLY IS
Comply Jet is a compliance automation platform. We help early-stage Saa S startups get SOC 2, HIPAA, and ISO 27001 compliant without hiring a full compliance team.
We've scaled to hundreds of customers. Until now, the founders have personally handled every support ticket, every Slack message, every onboarding call, every audit question. That's no longer possible.
We're not hiring someone to sit in a queue. We're hiring someone to own the entire post-sales experience, and raise the bar on how a world class startup supports customers at scale.
This is a founding role. You'll be the first dedicated support hire. That means you'll write the playbook, not follow someone else's.
WHAT YOU'LL OWN
Day-to-day support
First-line response to all customer tickets (Intercom), Sla...