Found Description
Customer Support Engineer
Tipalti is a fintech company focused on finance automation. We are looking for a talented Customer Support Engineer to provide world‑class service and technical support to our customers, ensuring satisfaction and success post‑sales.
Responsibilities
- Provide world‑class service to our customers and ensure customer success post‑sales.
- Provide specialized support on both technical and product issues, and also manage customer escalations.
- Lead/coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required.
- Act as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap.
- Create and contribute to the development of knowledge articles in Tipalti’s knowledge base.
Qualifications
- Proven experi...