Customer Support Engineer (Manufacturing Solutions)

Customer Support Engineer

We are looking for a Customer Support Engineer to join our Support, Deployment & Licensing team in Belfast. In this role, you will work directly with customers to help them succeed by troubleshooting and resolving issues related to their use of aPriori software.

Location: Belfast (Hybrid - 1-2 days per week in office)

Responsibilities

• Manage customer questions diligently and efficiently and involve other members of the aPriori team as needed.
• Proactively identify risks to customer accounts, or issues that may elevate.
• Communicate issues, requirements, and feedback between the customer and other internal teams.
• Reproduce questions & issues for further analysis, and explore potential solutions and workarounds.
• Write documentation & knowledgebase articles, and create other content (e.g. videos, PowerPoint).
• Work on internal projects to help improve the efficiency of ...