Customer Support Engineer in MRO Network

Enhance customer communication in engine maintenance with a pivotal role as a Customer Support Engineer. This execution-oriented position requires both technical understanding and excellent communication skills across a global MRO network.
As a Customer Support Engineer, you will coordinate among Technical Product Managers, shop teams, and customers, ensuring clear communication regarding engine status and maintenance progress. Experience with aircraft engines, familiarity with shop workflows, and a knack for translating technical details into straightforward updates are essential in this role.
Key Responsibilities:
• Track engine status during shop visits
• Monitor maintenance events for delays or risks
• Maintain awareness across multiple maintenance stages
• Collaborate with Technical Product Managers and shop teams
• Act as primary contact for customer inquiries
Requirements:
• Experience with aircraft engines in MRO settings
• Ability to interpret tec...