Found Description
**REPORTING LINE: DEPARTMENT: Service*** **Line Manager: Service Manager*** **Matrix Manager(s): Service Manager****SPECIFIC DUTIES & RESPONSIBILITIES:** include the following.
Other duties may be assigned.
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- Repair and maintenance of analytical instrumentation
- Perform installation of equipment from delivery to sign-off
- Perform preventative maintenance per maintenance schedule
- Inform appropriate personnel on all problems using escalation procedure
- Maintain manuals
- Submit electronic paperwork timely and accurately
- Maintain excellent communication with Service Manager on all matters
- Keep customers well informed on any open issues
- Manage direct account responsibility with minimal supervision
- Knowlwdge on Micromeritics instruments will be considered a plus**IMPACT:*** Major impact on customer satisfaction.
* Growth and profitability of preventive and corrective maintenance plans.
* Maintains and build upon the p...