Customer Support Engineer, Alpha (Remote) - $60,000/year USD

Educational support infrastructure is overwhelmed by growing complexity, even as schools, students, and families demand more. Today's schools require immediate, AI-powered responses that span learning platforms, student information systems, devices, and operational processes. Yet most support teams remain trapped in disconnected tools, reactive escalation chains, and fragile workflows that collapse when tested by real-world demands.

We bridge that divide through a fundamentally reimagined approach: AI-enhanced cyborg agents embedded within a functioning educational ecosystem. In this position, you will define how the system evolves. Each resolution strengthens future automation, each root cause investigation informs operational standards, and each unusual scenario you decode improves outcomes for thousands of learners and educators.

This is practical, production-grade troubleshooting within a live service environment. You will investigate unclear, multi-party failur...